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How can I get a new student license key?

Idodol10

Hi, my name is Ido and I'm using Psim student edition from altair.

today I used my Psim and suddenly it told me that there is an error with my license key and I need a new one (When I try to get one it gave me the same one that I already use which led to an error).
if someone know how I can reach altair directly for a key or know how to generate a new one it would be great.

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Student Edition License

Accepted answers

Ankita_v

The message license already exists in license store means the activation is already successful,

You could go to the location of the license in the license store, this is the path in the activation tab under the license store field, delete the .lic file there and then reactivate,

Additionally, You might find the following discussions useful -

https://community.altair.com/discussion/comment/200137?utm_source=community-share#Comment_200137

https://community.altair.com/discussion/20960/lisence-issue?tab=all&utm_source=community-search&utm_medium=organic-search&utm_term=Connection%20to%20the%20license%20server%20is%20lost.%20The%20application%20will%20shut%20down.

Thanks

All comments

Ankita_v

@Idodol10

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks

Idodol10

Hi,
Its still giving me the same key on the "Student Edition License" which still cause problems.

Ankita_v

The Student Edition license key will remain the same. Kindly share the screenshot(s) of the error you are seeing.

Idodol10

This is the error I see when I enter the Psim and try to do something (like open a new file)

And this is what I get when I try to enter the key