Need HostID Reset - License already activated error

Edwin_Njuguna

Hi team,I recently uninstalled my Altair software but forgot to deactivate my license first. I have now reinstalled it, but when I try to activate, I get the error: "This license was already activated using different HostIDs." >I tried using the Altair License Utility to deactivate it locally, but it throws an error. Could an admin please help me perform a HostID reset on their end so I can reactivate my software?

Thank you!

Ankita_v

@Edwin_Njuguna

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks