Unable to deactivate licence

ntcjj12

I'm an instructor and I was unable to deactivate my license from my old machine and reactivate it on an upgraded machine. I tried to deactivate it following the steps on this website, but I kept getting an error. I had to return my old laptop. Could someone deactivate it from my old laptop?

Thanks,

J.J.

Ankita_v

@ntcjj12

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks