Request for Student License HostID Reset (Already activated using different HostIDs error)

mgreen

Hello,

I was using PSIM on the same computer before. After formatting Windows and reinstalling PSIM, I can no longer activate my license.

When I enter my activation key in Altair License Utility, I get this error:

“Error activating license: This license was already activated using different HostIDs.”

This is the same computer, but the previous Windows installation is no longer accessible, so I cannot deactivate or return the license from the old installation.

I already contacted support by email, but I have not received a response yet.

Could someone please advise how I can reset/rehost the license or activate it again with my current HostID?

For security reasons, I am not sharing my license key publicly. I can provide the license information and current HostID privately to an authorized support representative if needed.

Thank you.

Ankita_v

@mgreen

Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks