Could you removed my old host ID i had to reinstall the whole operating system?

PabloCin

Description:

I am writing this question because a few days ago, my laptop suffered a major failure that forced me to reinstall the entire operating system. After fixing the issue and launching PSIM again, my student trial license stopped working even though it was still active.

After investigating the problem, I realized that reinstalling the operating system caused Altair Licensing to interpret this as if I had moved the license to a different computer, which was not the case.

I would like to kindly ask whether you could help me with this situation. If possible, please remove the old host ID associated with my trial license so that I can continue evaluating the software.

Product/Topic Name :

Student Edition License

license key: LTY2B‑XOVL6‑AV3DU‑NWLCD

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Ankita_v

@PabloCin Your license key has been deactivated in Altair One, and you can now reactivate your student license using the same key.

Kindly note, The Altair Free Student Edition license is valid for use on only one device, it cannot be shared or activated on multiple machines at the same time AND Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks