License Issues

Dear Altair Support Team,

I am currently trying to activate my student license for the Altair Inspire package, but I am encountering the following error message:

“Error activating license: This license was already activated using different HostIDs.”

However, I have not previously activated this license on any other system. This is my first attempt to activate the code. I also attempted to deactivate the license, as suggested in the discussion forums, but I received another error message:

“Error deactivating license: License not found.”

Could you please assist me in resolving this issue at your earliest convenience?

Please let me know if you need my license key, or any additional system information.

Thank you for your support.

Best regards,
Nash

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Accepted answers

Rahul_P1

Hi,

we deactivated your previous license key, you can now reactivate with the same license key,

In case the error persists,

You could go to the location of the license in the license store, this is the path in the activation tab under the license store field, delete the .lic file there and then reactivate,

All comments

Rahul_P1

Hi,

we deactivated your previous license key, you can now reactivate with the same license key,

In case the error persists,

You could go to the location of the license in the license store, this is the path in the activation tab under the license store field, delete the .lic file there and then reactivate,

Nash

Hi Rahul,

Thank you, that worked. However, I am still unable to visualize the geometry in the window in Altair Inspire, either while sketching or after importing the geometry.

Note: I have already used F to fit the geometry in the view.

Could you please let me know a quick solution to resolve this issue?

Rahul_P1

you can create a question with the tag just for inspire, this is not a student licensing issue but a product use issue…