How to deactivate & activate student license BROKEN COMPUTER

jaime_47_

Dear customer support team,

I had a student license in a computer that STOPPED WORKING SUDDENLY and to which I DO NOT have access. How can i recover that license and continue using it?

If not possible, what could i do?

Ankita_v

Hi @jaime_47_

Your previous license key activation is now deactivated in Altair one by us, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!