Unable to Activate Student License on New Device – Old Device Lost

Mohammed_Salman

Hello everyone,

I’m facing an issue with my student license activation. My old device, which had the software activated under a student license, was lost. I recently purchased a new system and tried to use the same activation key. However:

“This key was used to activate a different host. Please deactivate it on that device to use it for activation here.”

Since I no longer have access to the old device, I cannot deactivate the license there.

Could someone guide me on how to transfer or reset the license so I can activate it on my new system? Is there a way to request deactivation from the backend or through support since the original device is unavailable?

Any help or suggestions would be greatly appreciated.

Thanks in advance!

Ankita_v

Hi @Mohammed_Salman

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!