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Hello Altair Support,

I have received confirmation that a managed-AU license is available for me, but my Altair One account is not showing any managed licenses and Altair software cannot retrieve a feature.

Please link my Altair One account to the license pool.

Thank you,
Yibo Ma

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Jocelyn

Hi @Yibo Ma_22317 Thanks for reaching out. Since this community is public, I recommend not sharing license information here. Please create a support case instead so the support team can assist you securely with your request. I'll remove the sensitive details from your post to protect your information.

Yibo Ma_22317

I am sorry but I can't create the support tag as I am using the trail version?

Jocelyn

I do not see you as a trial user in the system @Yibo Ma_22317. Can you please contact your account manager and let them know that you are unable to create a support case?