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Issue with Student License Activation in FEKO

To whom it may concern,

I am experiencing an issue with my FEKO student license. Although my key appears to be active, I am unable to get the software running properly. I have followed the setup procedure using the “almutil_gui.exe” utility as described in the documentation, but the error persists.

For your reference, see the error print below:

An error occurred while checking out a license.

Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWFEKOGUI
Error Code: 9
Error Description:
Feature not found

Feature: FEKOGUI
Error Code: 6
Error Description:
[LOCAL] C:\Users\Jonas\AppData\Local\.altair_licensing\13117-p35c3b1\licenses\L4Z45-A7J6V-2YGUH-9WJNH.lic - (Err: 9) Feature not found
[LOCAL] D:\AppData\FEKO\security\altair_lic.dat - (Err: 6) Unable to read file

License Path: C:\Users\Jonas\AppData\Local\.altair_licensing\13117-p35c3b1\licenses;D:\AppData\FEKO\security\altair_lic.dat

Could you please help me resolve this issue or guide me through additional steps to verify the license setup?

Thank you very much for your assistance.

Best regards,

Jonas Tucek

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Feko

Student Edition License

Accepted answers

All comments

Evan_Urban

@jonastucek when using the license manager, were you able to paste your license key in and get a message saying "License was activated and stored in User license store"?

Were you also following this video tutorial:

https://youtu.be/b4_-4MZNF7Y

jonastucek

Yes, I have manually deleted the license in the local folder and tried to activate it again, but with no effect (it does say "License was activated and stored in User license store" but still FEKO is not launched).

FEKO was working last week, and suddenly it is not. I tried a full reinstallation, and it did not help either. Furthermore, I checked that my activation key is valid (until 2026).

Evan_Urban

Can you please reach out to hwsupport@altair.com to assist with this licensing issue. They will be able to identify the issue that is occurring with your license.