Unable to Deactivate Altair Student License After System Format – Need Help to Reactivate on Another

AIyao

Hello Altair Support Team,

I am a student using the Altair Student Edition. My previous computer’s system was formatted and reinstalled, so I no longer have access to the previous activation environment.

Because of this, I cannot deactivate the existing license from the old system, and now I’m unable to activate the same license key on my new computer.

I tried to logged into my Altair Once account and removed all "Authorized Machines" from my profile, but the error persists。

Could you please help me manually deactivate or reset my license key so that I can activate it again on the new machine?

Thank you for your help.

Best regards,

Yuanhao Gu

Mcmaster University

Ankita_v

Hi @AIyao

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!