old license deactivation

lyang164

My old laptop is upgraded with a new machine with new system. the old laptop was returned and erased. I do not have access to the old laptop to deactivate the license. Please help to deactivate so I can reactivate my license on my new laptop.

Thanks,

Ankita_v

Hi @lyang164

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!