Activating a license on other computer

Kovbasa

I had a computer with a PSIM license associated with it. I recently changed computers, and before doing so, I performed a factory reset on the old one. Now, when I try to activate my license on the new computer, it asks me to deactivate the license on the previous machine, which no longer has PSIM or any related data. What should I do to reactivate my license?

Ankita_v

Hi @Kovbasa

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!