Deactivation of License to reactivate on a new device.

Question

Hi,

Could my license please be deactivated as i need to change my old device's data has already been wipped off and I need to reactivate it on th enew device.

Thank you!

Ankita_v · Answer

Hi @AntonisKapet

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!

AntonisKapet · Answer

Hi @Ankita_v

I activated in October a Student License but that computer has broken down and I have no longer access to it. Could I get my license key un-linked from that computer so that I can get it running on my new one?

Thank you in advance.

Ankita_v · Answer

Hi @Vivian_V

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!