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Désactiver ma Licence pour l'utiliser ailleurs

Bonjour, Je vous contact car j'ai voulu récemment installer sur ma machine virtuelle les logiciels Altair Inspire et ESAComp. Néanmoins, sur l'Altair Licence Unit, au moment de mettre ma clé de licence, on me fait comprendre qu'elle est déjà utilisé sur une autre machine. J'ai cru comprendre que je dois d'abord désactiver la clé sur l'autre machine avant de la réactiver sur la machine que je veux utiliser sauf que je ne sais pas où cette clé a pu être renseigné. Est-il possible que vous fassiez cette manipulation de votre côté afin que je puisse utiliser vos logiciels s'il vous plait? En restant a votre disposition pour tout autres informations et en vous remerciant par avance, Bien cordialement,

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Licensing and Altair Units

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Ankita_v

Hi @enz0_48

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!

enz0_48

Rebonjour,

Hier j'ai pu réactiver ma licence sur ma nouvelle machine et tout allait bien. Néanmoins, aujourd'hui, après 5min d'utilisation d'Inspire, j'ai eu la fenêtre de connexion d'Altair One qui s'est ouverte et au moment de m'identifier, j'ai eu ce message d'erreur :

====================
[10/07/25 13:14:41] [Async] Trying activate features...
[10/07/25 13:14:41] Trying to activate...
[10/07/25 13:14:41] Deactivating features...
[10/07/25 13:14:41] Activating...
[10/07/25 13:14:41] Activating required features
[10/07/25 13:14:42] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWInspire
Error Code: 9
Error Description:
Feature not found

Feature: Inspire
Error Code: 9
Error Description:
[LOCAL] C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses\LK4R0-4WYFR-5N5IQ-J2X20.lic - (Err: 9) Feature not found

License Path: ;C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses

Altair Managed Licensing: License error

Feature: Inspire
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[10/07/25 13:14:43] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorksEDU
Error Code: 9
Error Description:
Feature not found

Feature: HyperWorksEDU
Error Code: 66
Error Description:
[LOCAL] C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses\LK4R0-4WYFR-5N5IQ-J2X20.lic - (Err: 66) License has been revoked

License Path: ;C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses

Altair Managed Licensing: License error

Feature: HyperWorksEDU
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[10/07/25 13:14:44] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWInspire
Error Code: 9
Error Description:
Feature not found

Feature: Inspire
Error Code: 9
Error Description:
[LOCAL] C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses\LK4R0-4WYFR-5N5IQ-J2X20.lic - (Err: 9) Feature not found

License Path: ;C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses

Altair Managed Licensing: License error

Feature: Inspire
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[10/07/25 13:14:44] [Async] Failed to activate====================
[10/07/25 13:15:41] Releasing features...
[10/07/25 13:15:41] Invalid state for releasing
[10/07/25 13:15:41] Failed to release

[10/07/25 13:15:41] Trying activate features...
[10/07/25 13:15:41] Trying to activate...
[10/07/25 13:15:41] Deactivating features...
[10/07/25 13:15:41] Activating...
[10/07/25 13:15:41] Activating required features
[10/07/25 13:15:42] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWInspire
Error Code: 9
Error Description:
Feature not found

Feature: Inspire
Error Code: 9
Error Description:
[LOCAL] C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses\LK4R0-4WYFR-5N5IQ-J2X20.lic - (Err: 9) Feature not found

License Path: ;C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses

Altair Managed Licensing: License error

Feature: Inspire
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[10/07/25 13:15:43] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorksEDU
Error Code: 9
Error Description:
Feature not found

License Path: ;C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses

Altair Managed Licensing: License error

Feature: HyperWorksEDU
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[10/07/25 13:15:44] System Error during checking out: Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWInspire
Error Code: 9
Error Description:
Feature not found

Feature: Inspire
Error Code: 9
Error Description:
[LOCAL] C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses\LK4R0-4WYFR-5N5IQ-J2X20.lic - (Err: 9) Feature not found

License Path: ;C:\Users\Shadow\AppData\Local.altair_licensing\SHADOW-P08VL2C0\licenses

Altair Managed Licensing: License error

Feature: Inspire
Error Code: -40
Error Description:
[LicID -1] (Err: -40) While checking out feature "GlobalZoneEU": Requested feature name was not found in licenses

[10/07/25 13:15:44] Failed to activate

Pouves-vous m'aider svp ? J'ai besoin de logiciel pour étudier ! Merci