install Monarch 10.5 Pro network error
Altair EmployeeWe are having problems installing a network version of Monarch 10.5 Pro on a Windows 10 laptop.
We are successful but when he tries to run Monarch he gets an error message the license is in use.
I have verified that no one else is using his ID and his User ID is unique. We have successfully installed Monarch 10.5 pro on 5 other Windows 10 machines. So why is he having problems?
Corp will not allow us to upgrade to newer Versions.
Any ideas?
Ralph
Answers
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Hi Ralph,
I hope you are well. It's been a while since I installed Version 10.5, but if my memory serves me correctly, we were still using the Network Started Packs with (typically) 4 user and 8 user add on packs. Is that correct?
It is really designed for use where the workstation is connected back to a central server. If you install it on a laptop, you will be wasting the other users unless you open up a file share on that laptop for the other users to connect back to. The license does not permit you to install the network component on more than one "server/workstation".
However, if this is a limited deployment and you only need one user and you just happen to have a network version, you can proceed as follows:
Step 1: Run setup from the installation media and install the application to the "administration" location. For this scenario, something like C:\MonarchNetwork would be appropriate. In a normal network installation, it would be a location that all users could see. For example, \\MyCentralServer\MonarchNetwork.
After Step 1 is complete, you should have:
A setup folder located in ……..\MonarchNetwork\Setup
Links for License administration software, but no Monarch Software.
Step 2: Run setup *from the shared network location* ……..\MonarchNetwork\Setup.
You should now be able to administer users and run Monarch.
I hope that resolves it and I haven't missed any steps. It's been a while!
Of course, I'd heartily recommend Version 15 with License Server for a whole load of reasons!
Regards,
Steve.
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Altair Forum User said:
Hi Ralph,
I hope you are well. It's been a while since I installed Version 10.5, but if my memory serves me correctly, we were still using the Network Started Packs with (typically) 4 user and 8 user add on packs. Is that correct?
It is really designed for use where the workstation is connected back to a central server. If you install it on a laptop, you will be wasting the other users unless you open up a file share on that laptop for the other users to connect back to. The license does not permit you to install the network component on more than one "server/workstation".
However, if this is a limited deployment and you only need one user and you just happen to have a network version, you can proceed as follows:
Step 1: Run setup from the installation media and install the application to the "administration" location. For this scenario, something like C:\MonarchNetwork would be appropriate. In a normal network installation, it would be a location that all users could see. For example, \\MyCentralServer\MonarchNetwork.
After Step 1 is complete, you should have:
A setup folder located in ……..\MonarchNetwork\Setup
Links for License administration software, but no Monarch Software.
Step 2: Run setup *from the shared network location* ……..\MonarchNetwork\Setup.
You should now be able to administer users and run Monarch.
I hope that resolves it and I haven't missed any steps. It's been a while!
Of course, I'd heartily recommend Version 15 with License Server for a whole load of reasons!
Regards,
Steve.
Steve,
We have Monarch correctly installed on the server and installed on 7 workstations which run without problems. We are running Windows 10 on all laptops.
We are unable to install it on one laptop as described below. We have uninstalled and re-installed it multiple times using Windows without success.
Could that laptop have a setting that is preventing this installation?
Ralph
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