install Monarch 10.5 Pro network error

We are having problems installing a network version of Monarch 10.5 Pro on a Windows 10 laptop.

We are successful but when he tries to run Monarch he gets an error message the license is in use.

I have verified that no one else is using his ID and his User ID is unique. We have successfully installed Monarch 10.5 pro on 5 other Windows 10 machines. So why is he having problems?

Corp will not allow us to upgrade to newer Versions.

Any ideas?

Ralph

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Altair Forum User

Hi Ralph,

I hope you are well. It's been a while since I installed Version 10.5, but if my memory serves me correctly, we were still using the Network Started Packs with (typically) 4 user and 8 user add on packs. Is that correct?

It is really designed for use where the workstation is connected back to a central server. If you install it on a laptop, you will be wasting the other users unless you open up a file share on that laptop for the other users to connect back to. The license does not permit you to install the network component on more than one "server/workstation".

However, if this is a limited deployment and you only need one user and you just happen to have a network version, you can proceed as follows:

Step 1: Run setup from the installation media and install the application to the "administration" location. For this scenario, something like C:\MonarchNetwork would be appropriate. In a normal network installation, it would be a location that all users could see. For example, \\MyCentralServer\MonarchNetwork.

After Step 1 is complete, you should have:

A setup folder located in ……..\MonarchNetwork\Setup

Links for License administration software, but no Monarch Software.

Step 2: Run setup *from the shared network location* ……..\MonarchNetwork\Setup.

You should now be able to administer users and run Monarch.

I hope that resolves it and I haven't missed any steps. It's been a while!

Of course, I'd heartily recommend Version 15 with License Server for a whole load of reasons!

Regards,

Steve.

Altair Forum User

Hi Ralph,

I hope you are well. It's been a while since I installed Version 10.5, but if my memory serves me correctly, we were still using the Network Started Packs with (typically) 4 user and 8 user add on packs. Is that correct?

It is really designed for use where the workstation is connected back to a central server. If you install it on a laptop, you will be wasting the other users unless you open up a file share on that laptop for the other users to connect back to. The license does not permit you to install the network component on more than one "server/workstation".

However, if this is a limited deployment and you only need one user and you just happen to have a network version, you can proceed as follows:

Step 1:       Run setup from the installation media and install the application to the "administration" location. For this scenario, something like C:\MonarchNetwork would be appropriate. In a normal network installation, it would be a location that all users could see. For example, \\MyCentralServer\MonarchNetwork.
After Step 1 is complete, you should have:
     A setup folder located in ……..\MonarchNetwork\Setup
     Links for License administration software, but no Monarch Software.

Step 2:     Run setup *from the shared network location* ……..\MonarchNetwork\Setup.

You should now be able to administer users and run Monarch.

I hope that resolves it and I haven't missed any steps. It's been a while!

Of course, I'd heartily recommend Version 15 with License Server for a whole load of reasons!

Regards,
Steve.

Steve,

We have Monarch correctly installed on the server and installed on 7 workstations which run without problems. We are running Windows 10 on all laptops.

We are unable to install it on one laptop as described below. We have uninstalled and re-installed it multiple times using Windows without success.

Could that laptop have a setting that is preventing this installation?

Ralph