Is it possible to deactivate a license for renewal without access to the previous device?

Naaman

I recently had my hard drive corrupt and when I went to open up Feko again to use my student license, it said "Error activating license: This license was already activated using different HostIDs." However, I don't have access to the other one so I can't deactivate it. Is there an easy way to get around that?

Ankita_v

Hi @Naaman

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

Thanks!