Problem with educational account

dapt

Hello Altair Team,

My name is David Torres, and I am conducting research on antenna arrays at the Institute for Radioastronomy as a master student, Pontifical Catholic University of Peru (PUCP), in Lima, Peru.

I am trying to access the Altair academic platform using my institutional email address: david.torres@pucp .edu.pe. However, whenever I attempt to reset my password, I receive a message instructing me to contact Altair support directly at support@Altair .com but still no success.

Could you please assist me in activating or accessing my academic account?

In the past, I sent several emails from my PUCP account, but unfortunately did not receive any reply. For this reason, I am now reaching out using an alternative email address in hopes of resolving the issue.

Thank you in advance for your help.

Best regards,

David Torres

Ankita_v

Hi @dapt

Account activation link was sent to david.torres@pucp.edu.pe. Please check your inbox and follow the instructions in the email to reset and reactivate your account.

Please refer to the following guide (Step 2,3 and 4) for detailed instructions on Obtaining your Altair Student Edition License Key, installing and activating your Altair Student Edition software using your Student Edition license key -

https://community.altair.com/discussion/34207/instructions-to-access-the-free-altair-student-edition-now-in-altair-one

Thanks!