Help: Student License Deactivation Request

Manu_rt8

Hi,

I recently experienced a malfunction with the PC where my student license was originally activated. I would like to request your assistance in deactivating the license from that machine so I can activate it on a new one.

When I attempt to activate the license on the new PC, I receive the following error message:

"Error activating license: This license was already activated using different HostIDs."

Thank you in advance for your support.

Ankita_v

Hi @Manu_rt8

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

Thanks!