Altair RISE

A program to recognize and reward our most engaged community members

Nominate Yourself Now!

Visualizations does not appear - could not initialize HTML5 browser

I reported on a similar issue last year.

https://community.altair.com/discussion/60175/could-not-initialize-html5-browser

The visualization portion of the result view was not displayed, even when HTML5 Safe Mode was checked.

Since then, I've discovered that when running AI Studio, multiple Chromium processes are running, two of which are running in Incognito mode. The image below shows the process information for one of the two.

The image below shows the process information for one of the two.

I noticed this issue because I heard from the customer's IT department that their internal security program automatically blocks Incognito mode.

Since this issue occurred only at this customer, I thought this could be the primary cause.

Could this be the issue?
Also, is there a way to change the Incognito mode to normal mode?
I would appreciate your help.

Find more posts tagged with

AI Studio

Visualization + Dashboards

HTML

Accepted answers

All comments

Nicholas_21406

Hi @kimjk3559, may I ask what version of AI Studio you are running? A similar issue was fixed in AI Studio 2025.x.

Also, as a test, are you able to run AI Studio as administrator and see if the behavior changes?

kimjk3559

@Nicholas_21406

Hello.

To be exact, this issue occurred on a customer's computer, not mine.

I provided them with version 2025.1.1, which they installed, but the same issue occurred.

I will instruct them to run the app in administrator mode and let you know when I receive a response.

Thank you.