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Visualizations does not appear - could not initialize HTML5 browser

I reported on a similar issue last year.

https://community.altair.com/discussion/60175/could-not-initialize-html5-browser

The visualization portion of the result view was not displayed, even when HTML5 Safe Mode was checked.

Since then, I've discovered that when running AI Studio, multiple Chromium processes are running, two of which are running in Incognito mode. The image below shows the process information for one of the two.

The image below shows the process information for one of the two.

I noticed this issue because I heard from the customer's IT department that their internal security program automatically blocks Incognito mode.

Since this issue occurred only at this customer, I thought this could be the primary cause.

Could this be the issue?
Also, is there a way to change the Incognito mode to normal mode?
I would appreciate your help.

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Visualization + Dashboards

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Nicholas_21406

Hi @kimjk3559, may I ask what version of AI Studio you are running? A similar issue was fixed in AI Studio 2025.x.

Also, as a test, are you able to run AI Studio as administrator and see if the behavior changes?

kimjk3559

@Nicholas_21406

Hello.

To be exact, this issue occurred on a customer's computer, not mine.

I provided them with version 2025.1.1, which they installed, but the same issue occurred.

I will instruct them to run the app in administrator mode and let you know when I receive a response.

Thank you.

kimjk3559

@Nicholas_21406

Hello

I received a reply stating that the visualization section still doesn't appear even when running in administrator mode.

Actually, it seems to be a problem not with the program itself, but rather with the company automatically blocking Chrome's incognito mode.

I'm wondering if there's a way to bypass this, or if visualization will be available in the future through a method other than incognito mode.

Thank you.

Nicholas_21406

Hi @kimjk3559 , I have asked your question to the Product team and will let you know what I hear back.

Nicholas_21406

@kimjk3559 Product team did not have a workaround for this problem.

I will be filing an Enhancement Request for a configuration option that turns off the Incognito Mode, but that of course won't be available until it is fixed and then released in a future release.

kimjk3559

Hi @Nicholas_21406

Thank you for quick reply