Deactivation of student license with a dead computer

jhvanwyk

How do we deactivate a previous license. We only have the license key. When deactivating using Tools → Deactivate license, it gives a License not found error. When trying to activate it says wrong HOSTID (which is expected on a new machine)

Ankita_v

Hi @jhvanwyk

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-computer-for-rare-cases

Thanks!