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Unable to Use AI Studio v2025.1.0 – RapidMiner Account Blocked

Dear Altair Support Team,

I am currently unable to use AI Studio version 2025.1.0. Although I can still access my Altair One account and my valid RapidMiner license is visible there, my RapidMiner account appears to have been blocked. As a result, I am unable to log in to AI Studio.

For context:

I am using a student account and the free license provided for educational purposes.
My device is a MacBook Pro with an Apple M1 Pro chip.

I would greatly appreciate your assistance in resolving this issue so I can continue using RapidMiner for my academic work.

I have also attached screenshots for reference. Please let me know if you require any additional information from my end.

Thank you for your time and support.

Best regards,
Nabil

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Ankita_v

Hi @nabil

Your account shows as active in Altair one. To use Altair AI Studio (previously called RapidMiner Studio), you need to make sure you are switching to Altair Units Licensing while accessing AI studio. Please ensure to NOT enter your Altair One Credentials in the RapidMiner Login window of AI Studio,

Follow the instructions in the blog if using Windows - Steps to Activate AI Studio with the Altair Student Edition License Key from Altair One.com in Windows and other related AI Studio Troubleshooting - https://community.altair.com/discussion/33114/steps-to-activate-ai-studio-with-the-altair-student-edition-license-key-from-altair-one-com-in-windows-and-other-related-ai-studio-troubleshooting
Follow the instructions in the blog if using MAC OS- Steps to Activate AI Studio with the Altair Student Edition License Key from Altair One.com in MAC OS (apple) and other related AI Studio Troubleshooting – https://community.altair.com/discussion/33209/steps-to-activate-ai-studio-with-the-altair-student-edition-license-key-from-altair-one-com-in-mac-os-apple-and-other-related-ai-studio-troubleshooting

Please see this guide with FAQs for additional assistance in understanding Altair's Student Edition with Altair Licensing vs the Educational Version with RapidMiner Licensing - https://community.altair.com/discussion/63485/ai-studio-rapidminer-studio-for-student-use-faq-students-please-start-here#latest

Thanks!

Nabil_2k

Thank you so much for your help Ankita! I followed your suggestion and everything is working perfectly now. Really appreciate you taking the time to respond!