Student edition activate license

Flomiko

Hi,

I always get the following error, when starting altair (before everything was working and my key is still valid until next year):

[27/06/25 12:36:42] Check license features
[27/06/25 12:36:42] Feature "Flux2D" not found
[27/06/25 12:36:42] Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWFlux2D
Error Code: 9
Error Description:
Feature not found

Feature: Flux2D
Error Code: 9
Error Description:
[LOCAL] C:\Users\Flo\AppData\Local.altair_licensing\DESKTOP-XXXXXXX\licenses\XXXXX-XXXXX-XXXXX-XXXXX.lic - (Err: 9) Feature not found

So i uninstalled Altair, installed it again, deactivated my license. But i still can't use Altari and I get the following error when trying to activate it in the Altair License Utility.

I already tried this:

But now I get the following error:

Thanks!

Kind regards

Florian

Ankita_v

Hi @Flomiko

The error you are seeing usually means that the software is having trouble connecting to our servers. This can happen for a few different reasons -

1. One common cause is a slow or unstable internet connection. By default, the software tries to connect for 5 seconds before timing out. If your connection is slightly delayed, that may not be enough time. You can increase the timeout by setting an environment variable:
   ALM_HHWU_TIMEOUT=<timeout in seconds>
   e.g. ALM_HHWU_TIMEOUT=15
2. Another possible reason is that a firewall or antivirus program on your computer is blocking the connection. If that is the case, increasing the timeout will not resolve the issue. You will need to add an exception in your firewall or antivirus settings to allow the software to connect.
3. It is also possible that your internet access goes through a proxy. If so, the proxy settings must be correctly configured on your computer, and the proxy must allow the software to reach our servers.

Thanks!