HostID lost after windows reset

f_schip

Dear Altair Technical Support,

I am contacting you to report an issue that is preventing the activation of my Altair software license for students.

During the activation process, I consistently receive the error: "This license was already activated using different HostIDs." This problem is most likely due to a recent system restore, which has changed the HostID to which the license was previously linked.

Therefore, I kindly request that you reset my license's association from the previous HostID to allow me to proceed with the activation.

To facilitate your handling of this request, I have provided my details below:

• Altair Account Email: f.schipani@studenti.unipi.it
• Full Name: Filippo Schipani
• HostID of the current machine: 170251423557

Thank you in advance for your assistance. I am available should you require any further information.

Ankita_v

Hi @f_schip

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!