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S-Calc Errors

User: "Craig_E"
Craig_E
Altair Community Member

Good Afternoon,

I have 2 crash related problems I need help resolving>

  1. When I start the program, I get an Error message asking "Do you want to continue to run scripts on this page?" followed by a Yes/No prompt. After several answers (Yes or No) the program eventually starts. Once the program starts, if I exit it re-starts with no message error. After restarting the computer, the cycle repeats.
  2. When opening files I get an error message as shown below. Once I hit "Send Error Report" (or "Don't Send") The program crashes. See attached image

Thanks for any insights

S-Calc Error.jpg

Craig_E

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    User: "Tayen_Aguilar_57"
    Tayen_Aguilar_57
    Altair Employee

    Hello Craig, thank you for your message.

    The error appears to be related to the S-CALC version you are using, v.2021 used a home page with information about the program, which has been decommissioned now, so that is most likely why you are getting that message.

    My suggestion is to update to a newer version, v.2025.1 can be found on the Altair Marketplace:

    https://altairone.com/marketplace?tags=654e42364d7aab327ee6df10&tab=Download&app=S-CALChttps://altairone.com/marketplace?tags=654e42364d7aab327ee6df10&tab=Download&app=S-CALC

    After updating, the messages should go away, If that's not the case, you can always send us a message or open a support case for a quicker response time.

    Best regards,

    Tayen Aguilar

    Altair Support

    User: "Craig_E"
    Craig_E
    Altair Community Member
    OP

    Good Morning Tayen,

    Thank you for the quick reply. I purchased S-Calc 2021 on a perpetual license. I assume upgrading means a subscription license. Although this is a valuable program, I am pretty sure the subscription cost would not justify the amount of times I use the program. Is there a (final) update to the 2021 version that might correct the problem?

    Thanks for your help.

    -Craig E.

    User: "Tayen_Aguilar_57"
    Tayen_Aguilar_57
    Altair Employee

    Hi Craig, version 2021.1.1 was the latest supported version for that licensing type.

    I am sorry to say that we cannot update your license further; however, you may want to try uninstalling the tool and reinstalling it, provided you have your license key and the installation file.

    I apologize for not being able to help you further, but it's beyond our supported versions.

    Thank you, and sorry for the inconvenience.

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