A program to recognize and reward our most engaged community members
Good Afternoon,
I have 2 crash related problems I need help resolving>
Thanks for any insights
Craig_E
Hello Craig, thank you for your message.
The error appears to be related to the S-CALC version you are using, v.2021 used a home page with information about the program, which has been decommissioned now, so that is most likely why you are getting that message.
My suggestion is to update to a newer version, v.2025.1 can be found on the Altair Marketplace:
https://altairone.com/marketplace?tags=654e42364d7aab327ee6df10&tab=Download&app=S-CALChttps://altairone.com/marketplace?tags=654e42364d7aab327ee6df10&tab=Download&app=S-CALC
After updating, the messages should go away, If that's not the case, you can always send us a message or open a support case for a quicker response time.
Best regards,
Tayen Aguilar
Altair Support
Good Morning Tayen,
Thank you for the quick reply. I purchased S-Calc 2021 on a perpetual license. I assume upgrading means a subscription license. Although this is a valuable program, I am pretty sure the subscription cost would not justify the amount of times I use the program. Is there a (final) update to the 2021 version that might correct the problem?
Thanks for your help.
-Craig E.
Hi Craig, version 2021.1.1 was the latest supported version for that licensing type.
I am sorry to say that we cannot update your license further; however, you may want to try uninstalling the tool and reinstalling it, provided you have your license key and the installation file.
I apologize for not being able to help you further, but it's beyond our supported versions.
Thank you, and sorry for the inconvenience.