Good Afternoon, I have 2 crash related problems I need help resolving> * When I start the program, I get an Error message asking "Do you want to continue to run scripts on this page?" followed by a Yes/No prompt. After several answers (Yes or No) the program eventually starts. Once the program starts, if I exit it re-starts with no message error. After restarting the computer, the cycle repeats. * When opening files I get an error message as shown below. Once I hit "Send Error Report" (or "Don't Send") The program crashes. See attached image Thanks for any insights S-Calc Error.jpg Craig_E

S-Calc Errors

Craig_E

Good Afternoon,

I have 2 crash related problems I need help resolving>

When I start the program, I get an Error message asking "Do you want to continue to run scripts on this page?" followed by a Yes/No prompt. After several answers (Yes or No) the program eventually starts. Once the program starts, if I exit it re-starts with no message error. After restarting the computer, the cycle repeats.
When opening files I get an error message as shown below. Once I hit "Send Error Report" (or "Don't Send") The program crashes. See attached image

Thanks for any insights

S-Calc Error.jpg

Craig_E

Find more posts tagged with

S-CALC

Errors

Accepted answers

All comments

Tayen_Aguilar_57

Hello Craig, thank you for your message.

The error appears to be related to the S-CALC version you are using, v.2021 used a home page with information about the program, which has been decommissioned now, so that is most likely why you are getting that message.

My suggestion is to update to a newer version, v.2025.1 can be found on the Altair Marketplace:

https://altairone.com/marketplace?tags=654e42364d7aab327ee6df10&tab=Download&app=S-CALChttps://altairone.com/marketplace?tags=654e42364d7aab327ee6df10&tab=Download&app=S-CALC

After updating, the messages should go away, If that's not the case, you can always send us a message or open a support case for a quicker response time.

Best regards,

Tayen Aguilar

Altair Support

Craig_E

Good Morning Tayen,

Thank you for the quick reply. I purchased S-Calc 2021 on a perpetual license. I assume upgrading means a subscription license. Although this is a valuable program, I am pretty sure the subscription cost would not justify the amount of times I use the program. Is there a (final) update to the 2021 version that might correct the problem?

Thanks for your help.

-Craig E.

Tayen_Aguilar_57

Hi Craig, version 2021.1.1 was the latest supported version for that licensing type.

I am sorry to say that we cannot update your license further; however, you may want to try uninstalling the tool and reinstalling it, provided you have your license key and the installation file.

I apologize for not being able to help you further, but it's beyond our supported versions.

Thank you, and sorry for the inconvenience.