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Could not initialize HTML5 browser! See log for details - Mac Sequoia 15.5

NaveenA · 2025-05-30T10:36:37+00:00

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NaveenA

Description: Can't see visualizations. Receive this error.

Product/Topic Name : Altair Studio 2025.1.0

Please see attached log. I searched for solutions and enabled, "HTML5 Safe mode" but I can't find an option for "Show legacy simple charts".

INFO: Global Search GUI provider added for category marketplace.
May 29, 2025 12:32:55 PM com.rapidminer.extension.cta.tools.CTAVisualizationRegistry getVisualization
WARNING: Failed to display a CTA
java.lang.UnsupportedOperationException
at com.rapidminer.gui.renderer.html.BasicHTMLRenderer.registerJavascriptCallback(BasicHTMLRenderer.java:63)
at com.rapidminer.extension.cta.gui.BrowserPopup.<init>(BrowserPopup.java:306)
at com.rapidminer.extension.cta.gui.BrowserPopup.<init>(BrowserPopup.java:276)
at com.rapidminer.extension.cta.tools.CTAVisualizationRegistry.lambda$registerVisualization$0(CTAVisualizationRegistry.java:60)
at com.rapidminer.extension.cta.tools.CTAVisualizationRegistry.getVisualization(CTAVisualizationRegistry.java:76)
at com.rapidminer.extension.cta.tools.CallToActionScheduler.checkRules(CallToActionScheduler.java:272)
at com.rapidminer.extension.cta.tools.CallToActionScheduler.lambda$init$0(CallToActionScheduler.java:121)
at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.base/java.util.concurrent.FutureTask.runAndReset(Unknown Source)
at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)

May 29, 2025 12:32:55 PM com.rapidminer.extension.cta.tools.CallToActionScheduler checkRules
WARNING: No visualization available for CTA rule 'RET-EXT-TEXT-02C_query_fes'.
May 29, 2025 12:34:39 PM com.rapidminer.extension.browser.BrowserFactory init
SEVERE: Failed to initialize the Browser, HTML5 components might not be available!
com.teamdev.jxbrowser.engine.ChromiumBinariesDeliveryException: Failed to extract Chromium binaries into /Users/naveen.athuluru/.AltairRapidMiner/AI Studio/2025.1.0/internal cache/browser8.3.0-OSX
at com.teamdev.jxbrowser.internal.OfficialDelivery.deliverTo(OfficialDelivery.java:56)
at com.teamdev.jxbrowser.engine.ChromiumBinaries.lambda$deliverTo$0(ChromiumBinaries.java:146)
at com.teamdev.jxbrowser.engine.ChromiumBinaries.trySynchronized(ChromiumBinaries.java:176)
at com.teamdev.jxbrowser.engine.ChromiumBinaries.deliverTo(ChromiumBinaries.java:141)
at com.teamdev.jxbrowser.engine.ChromiumBinaries.deliverTo(ChromiumBinaries.java:100)
at com.teamdev.jxbrowser.engine.internal.EngineImpl.newInstance(EngineImpl.java:147)
at com.teamdev.jxbrowser.engine.Engine.newInstance(Engine.java:163)
at com.rapidminer.extension.browser.BrowserFactory.createEngine(BrowserFactory.java:408)
at com.rapidminer.extension.browser.BrowserFactory.init(BrowserFactory.java:165)
at com.rapidminer.extension.browser.BrowserFactory.createBrowser(BrowserFactory.java:272)
at com.rapidminer.extension.browser.BrowserFactory.createBrowser(BrowserFactory.java:236)
at com.rapidminer.extension.html5charts.gui.chart.implementations.html5.HTML5HighChartsChartGUI.createChartSceneJxBrowser(HTML5HighChartsChartGUI.java:416)
at com.rapidminer.extension.html5charts.gui.chart.implementations.html5.HTML5HighChartsChartGUI$1.doInBackground(HTML5HighChartsChartGUI.java:159)
at com.rapidminer.extension.html5charts.gui.chart.implementations.html5.HTML5HighChartsChartGUI$1.doInBackground(HTML5HighChartsChartGUI.java:155)
at java.desktop/javax.swing.SwingWorker$1.call(Unknown Source)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.desktop/javax.swing.SwingWorker.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
Caused by: java.io.FileNotFoundException: chromium-mac-arm.7z
at com.teamdev.jxbrowser.internal.OfficialDelivery.deliverTo(OfficialDelivery.java:54)
... 19 more

May 29, 2025 12:34:39 PM com.rapidminer.extension.html5charts.gui.chart.implementations.html5.HTML5HighChartsChartGUI$1 done
SEVERE: Failed to create HTML5 browser!
java.lang.NullPointerException: Cannot invoke "com.teamdev.jxbrowser.engine.Engine.newBrowser()" because "com.rapidminer.extension.browser.BrowserFactory.ENGINE_HARDWARE_ACCELERATED" is null
at com.rapidminer.extension.browser.BrowserFactory.createBrowser(BrowserFactory.java:298)
at com.rapidminer.extension.browser.BrowserFactory.createBrowser(BrowserFactory.java:236)
at com.rapidminer.extension.html5charts.gui.chart.implementations.html5.HTML5HighChartsChartGUI.createChartSceneJxBrowser(HTML5HighChartsChartGUI.java:416)
at com.rapidminer.extension.html5charts.gui.chart.implementations.html5.HTML5HighChartsChartGUI$1.doInBackground(HTML5HighChartsChartGUI.java:159)
at com.rapidminer.extension.html5charts.gui.chart.implementations.html5.HTML5HighChartsChartGUI$1.doInBackground(HTML5HighChartsChartGUI.java:155)
at java.desktop/javax.swing.SwingWorker$1.call(Unknown Source)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.desktop/javax.swing.SwingWorker.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)

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Accepted answers

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NaveenA

ai-studio2.log

Attached are log files. Thank you for assisting.

ai-studo.log

Nicholas_21406

Hi Naveen,

It will be a day or so before I can get to a Mac on which to try this, although it does not seem to be a new issue since I found the following post, where the same error occurred in 2023:

https://community.altair.com/discussion/59456/failed-to-create-html5-browser

Out of curiosity, can you tell me if the following directory exists on your system, and if it does, can you test to see if you can create a file there? /Users/<username>/.AltairRapidMiner/AI Studio/2025.1.0/internal cache/browser8.3.0-OSX

NaveenA

Hi Nicholas,

Thank you for reaching out. I don't see that folder.

Naveen

Nicholas_21406

I see - is there any folder directly under the

/Users/<username>/.AltairRapidMiner/AI Studio/2025.1.0/internal cache/

folder which begins with the string "browser"?

Nicholas_21406

Oh, could you also tell me when the error is occurring? Is it always on startup, or do you take some steps which lead to this issue?

NaveenA

Hi. I don't have the AltairRapidMiner folder under the user directory. Also, the issue appears when I click on visualizations. Thank you again

Nicholas_21406

You're quite welcome.

At this point I would need to take a look at your system and to do that, you will need to open a Support ticket.

Could you please visit https://support.altair.com/ , create a Support ticket and please mention that you'd like Nicholas Linsky to work on it.

Makssssssssssss

I have the same concern, @Nicholas_21406 could you also lend me a hand on how to address this concern. thanks

Nicholas_21406

Hi @Makssssssssssss

I would also ask you to open a support ticket at https://community.altair.com/home/leaving?allowTrusted=1&target=https%3A%2F%2Fsupport.altair.com%2F so that we can take a look at your system on a screenshare.

Thanks!

Makssssssssssss

sir @Nicholas_21406 my educational account can't open a support ticket. how can we proceed with this? hoping for positive progress on this concern. thank you in advance.

"Case Management Availability

Technical Support via our case management system is not enabled on your account."

Nicholas_21406

Hi @Makssssssssssss ,

Sorry to hear you do not have access to open a Support ticket.

If https://community.altair.com/profile/481003/NaveenA opens a Support case, then I will meet with them to try to diagnose what is the issue there, which might give me more ideas I can post here.

NaveenA

Case opened

CS0761670