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Hi there, unfortunately, my previous laptop has broken and I no longer have access to it. I need to deactivate my student licence and reactivate it on my new laptop. Could you please tell me how to do that? Thank you so much!
Hi @Eva_1
Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.
Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.
You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
Thanks!
Hi @Ankita_v
Thank you for your help! Unfortunately, I still get the error message that the previously activated license is used, so I still can't activate the student license on my current laptop. Is there any way of finding out why this might be?
Your license key was already deactivated in Altair One from our end. You could go to the location of the license in the license store, this is the path in the activation tab under the license store field, delete the .lic file there and then reactivate.
Please share screenshots of the error you see if the issue persists.
Hi @Ankita_v ,
I have done it. I apparently did something wrong during the installation and it worked without any problems when I reinstalled it and activated the license. Sorry for the troubles and thanks for helping!
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