Unable to activate studenti license

Kishore0324
Kishore0324 Altair Community Member
in Community Q&A

Hi everyone, recently I have activated student license and I am unable to activate it. Due to an error I have uninstalled and reinstalled hyper mesh and now I am unable to activate the license. The error looks something like in the photo but I have checked in the marketplace the host id that I have given during the request is same as the one that is present but still I am getting this error.

hyperworks_lic_activation.png
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Answers

  • Ankita_v
    Ankita_v
    Altair Employee
    edited May 7

    HI @Kishore0324

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.
    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.
    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –
    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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