i have formatted my laptop so i reinstalled simlab again so i wanted to activate my license key

Ahmed_Adel
Ahmed_Adel Altair Community Member
edited May 6 in Community Q&A

Hi team Altair @Rahul_P1
recently i have formatted my laptop so i reinstalled simlab again so i wanted to activate my license key an error showed up saying license activated with a different host id so i searched about in your website found that i have to deactivate my license key first before i can reactivate it again so i tried to deactivate it an error message showed up saying license not found what should i do now

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI @Ahmed_Adel

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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