Error Code: 9

Altair Forum User
Altair Forum User
Altair Employee
edited March 2023 in Community Q&A

When I start up the following message of error appears.

 

Altair License Manager: License error

 
Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh
Error Code: 9
Error Description:
Feature not found
 
Feature: HyperMesh
Error Code: 6
Error Description:
[LOCAL] C:/Program Files/Altair/2019-edu/security/altair_lic.dat - (Err: 6) Unable to read file
 
License Path: C:/Program Files/Altair/2019-edu/security/altair_lic.dat;C:\Users\Andres\Documents\PROGRAMAS\Altair\ALTAIRlicence
 
How can I solve this problem? 
Tagged:

Answers

  • Koushik Chandrashekhar_21806
    Koushik Chandrashekhar_21806
    Altair Employee
    edited April 2020

    Hi,

     

    The software requires a license file to function, You should find the license file attached to the email with the software download links,

     

    After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

     

     <?xml version="1.0" encoding="UTF-8"?>image.png

     


    If you have already done the above and still face the error, Use windows folder options / view > display file name extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

            

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    <?xml version="1.0" encoding="UTF-8"?>image.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID here https://studentedition.altair.com/

  • Alberto Casas
    Alberto Casas Altair Community Member
    edited March 2023

    How would you work out that issue in Linux??? Please, I will be really grateful if you can help me!!! Thank you

Categories