license error 9

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hello, 

 

I tried to use hyper works edu on my mac with virtual machine, however, it doesn't work properly. So I reordered an other license with new ethernet ID on my windows machine. I get the new license and put it in the security folder. But I got error 9. I checked the ethernet ID is same as the one in the license file. Is there anything to do with remote desktop since currently I am login via remote desktop.

 

Altair License Manager: License error

Feature: GlobalZoneAM
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

Feature: HyperMesh
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/13.0-edu/security/altair_lic.dat

 

 

 

 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited November 2015

    This is most likely due to the fact that you are logging in via remote desktop, this is generally not allowed,

     

    Please log in to your windows machine physically and let us know if this works,

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