license error 9

Altair Forum User

Hello, 

 

I tried to use hyper works edu on my mac with virtual machine, however, it doesn't work properly. So I reordered an other license with new ethernet ID on my windows machine. I get the new license and put it in the security folder. But I got error 9. I checked the ethernet ID is same as the one in the license file. Is there anything to do with remote desktop since currently I am login via remote desktop.

 

Altair License Manager: License error

Feature: GlobalZoneAM
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

Feature: HyperMesh
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/13.0-edu/security/altair_lic.dat

 

 

 

 

Rahul_P1

This is most likely due to the fact that you are logging in via remote desktop, this is generally not allowed,

 

Please log in to your windows machine physically and let us know if this works,