Error Code: 6 - Error Code: 9

Altair Forum User

I installed student version and gave low message. How to solve.

Altair License Manager: License error

Feature(s): GlobalZoneAM, HyperWorks, HWHyperMesh
Error Code: 9
Error Description:
Feature not found

Feature: HyperMesh
Error Code: 6
Error Description:
[LOCAL] C:/Program Files/Altair/2017.2-edu/security/altair_lic.dat - (Err: 6) Unable to read file

License Path: C:/Program Files/Altair/2017.2-edu/security/altair_lic.dat

Pranav Hari

Hi Pedro Nova Lima Brasil

 

Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

 

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

 

When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

         

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

 

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection or Ethernet adapter Ethernet

 

The listed physical address under Ethernet adapter local area connection or Ethernet adapter Ethernet should be used to generate the license file

Check whether the Host-id of your system matches with the generated license file.

 

 if the Host-id does not match the one in the license file, please request for the license file again with the correct Ethernet ID.