FEKO License error after almost a month

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hi,

 

I have been using FEKO for almost a month without any license issue. However, when I tried to run the CADFEKO today I got the following error message:

 

SECFEKO Version 14.0-61 from 2015-08-20

(compiled for target PC_WIN64_EM64T_MKL, 64 bit)

 

ERROR 9161:

An error occurred while checking out a licence.

Altair License Manager: License error

 

Feature: GlobalZoneAM

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\14.0\security\altair_lic.dat - (Err: 9) Feature not found

 

Feature: FEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\14.0\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:\Program Files\Altair\14.0\security\altair_lic.dat

 

Used licence file with path:

'C:\Program Files\Altair\14.0\feko\license\secfeko.dat'

 

Used licence number: Not available

Creation date and time of the licence file: Not available

 

 

I tried uninstalling and re-installing again but didn't work. Please let me know what steps to take to correct this problem. I appreciate your help.

Thanks

 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited September 2017

    Please request a license again using your official university email ID here http://studentedition.altair.com/

    with the new ID, Let us know by mail and we will approve it immediately,

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited September 2017

    Thank you very much Rahul. While entering the 'Ethernet Host ID' for requesting a new license, the host ID that is shown by the 'ALM SingleHostID' program is of length 16 digits (hexadecimal - with all zeros except one F). I don't believe this is the correct one.

     

    Should I just enter my ethernet ID that is shown by Altair License Utility? Is that what is required by this field? Or is it something else. 

     

    Thanks

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited September 2017

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

     

    You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window,

    Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,

     

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