🎉Community Raffle - Win $25

An exclusive raffle opportunity for active members like you! Complete your profile, answer questions and get your first accepted badge to enter the raffle.

Join and Win

License error

Altair Forum User

Hi,

My FSAE team is being sponsored by Altair Hyperworks and I get the following message when trying to install:

Thanks,

Marc

<?xml version="1.0" encoding="UTF-8"?>

Find more posts tagged with

English

Licensing and Altair Units

Accepted answers

All comments

Rahul_P1

Are you using the student edition executable? if you are sponsored with a full version license, you need to use the full version executable.

Altair Forum User

Where I can download full version executable in altair connect

Rahul_P1

You need to go to downloads > software downloads > hyperworks > choose the version and bit version of your operating system.

Altair Forum User

This is what I downloaded. But it not works for me.

I use activation token code succesfuly

Rahul_P1

It is important to first try deleting the downloaded file and downloading it again from the site. To make sure the file is not damaged on download, run an md5 checksum on the downloaded file (just google md5 checksum) and make sure the checksum result matches the one given in the site where the files are downloaded from,

<?xml version="1.0" encoding="UTF-8"?>

Double click / run the Winmd5 checksum executable (download win md5 a freeware from the internet, please note we cannot be responsible for external content and info)

<?xml version="1.0" encoding="UTF-8"?>

Select the executable by clicking on the browse button or drag and drop the file into the window

<?xml version="1.0" encoding="UTF-8"?>

Altair Forum User

Hi, I 've reinstalled the package and got the following when on startup.

This is very strange.

<?xml version="1.0" encoding="UTF-8"?>

Rahul_P1

Could you tell us the operating system in use and the graphics card / driver version used as well?

Altair Forum User

win 64 bit.

Now i'm using external laptop graphics because I've burnt the integrated one. NVIDIA 840m. Laptop is z50-70 lenovo i5-4200u

Altair Forum User

Hello!

I'm encountering the same problem as above. Did you find any solution for this?

(I'm also using Win10 64bit, Nvidia GeForce 820M and a full version of HyperWorks (not student edition))

I tried re-installing, but it didn't help.

Thanks,
Sebestyén

Rahul_P1

Note that you can contact local commercial support to help you step by step for your requirements https://altairhyperworks.com/ClientCenterHWSupportProduct.aspx

Altair Forum User

Hi, I received wrong Password for student version from HYPERMESH

(ETHERNET I'd is not matching)

Rahul_P1

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

<?xml version="1.0" encoding="UTF-8"?>

The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.