help me

Altair Forum User

Altair License Manager: License error

Feature: GlobalZoneAP

Error Code: 6

Error Description:

[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 6) Unable to read file

Feature: HyperMesh

Error Code: 6

Error Description:

[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 6) Unable to read file

License Path: C:/Program Files/Altair/13.0-edu/security/altair_lic.dat

please!!!

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Altair Forum User

Please refer to the image.

<?xml version="1.0" encoding="UTF-8"?>

Altair Forum User

i don't see the image.

Altair Forum User

i don't see the image. t don't open the image

Altair Forum User

Hi Huân Ngô,

I can see that you have applied for a license but the license is not approved.

Please use your university email ID to request the Student Edition.

Altair Forum User

yes.but i am waiting approval and it's over 24h.

Rahul_P1

Huan,

Your license was approved and delivered to you.

The software requires a license file to function, please login to your Altair Store account to download the license file.

You should find the license file in the Student Edition Downloads section,

After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

Fady Farouk

Huan,

Your license was approved and delivered to you.

The software requires a license file to function, please login to your Altair Store account to download the license file.

You should find the license file in the Student Edition Downloads section,

After downloading the license file, rename it to altair_lic.dat and place the same in the <installation directory>/security folder

I have the same problem right now, can someone help?

Altair Forum User

HI Fady Farouk,

Your license request was approved in October 2015. Student Edition license is valid for an year.

Please login to your Altair Store account to download the license file.

Fady Farouk

HI Fady Farouk,

Your license request was approved in October 2015. Student Edition license is valid for an year.

Please login to your Altair Store account to download the license file.

Thank you for your reply. I have downloaded it and still get this error:

Altair License Manager: License error

Feature: GlobalZoneEU
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

Feature: HyperMesh
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/13.0-edu/security/altair_lic.dat

I have attempted to use the license on Windows on this machine using Parallels on my mac as the HW Beta version wasnt working on my OSX El Capitan, but that didnt work either, Now i have installed another version of windows using bootcamp and the license isnt working anywhere.

Rahul_P1

Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

The Ethernet ID is the id of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

Please check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu

The listed Host ID should be used to generate the license file, That means if the host ID provided by the application and below methods does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

You can also find it by running ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

cid:image003.png@01CF0B7F.86CDCC60

Alternatively run getmac in command window to find out available Ethernet addresses

cid:image004.png@01CF0B7F.86CDCC60

Fady Farouk

Thank you for the reply.

Im afraid the steps led me to find the Ethernet IDs do not match. Please see the screenshot and advise.

<?xml version="1.0" encoding="UTF-8"?>

Fady Farouk

Thank you for the reply.

Im afraid the steps led me to find the Ethernet IDs do not match. Please see the screenshot and advise.

<?xml version="1.0" encoding="UTF-8"?>

I have requested a new license with the new HostID using the store app. and now awaiting approval. many thanks

Rahul_P1

check for physical address under Ethernet adapter local area connection,

I do not see this in the image below, perhaps you can when you scroll down the ipconfig result,

also run ipconfig/all after you switch off bluetooth and wifi, also paste the output of almutil -hostid application from the Start > Altair > Tools > Admin tools Menu

ICG

Hello,

I refer to the image showed by the guest, the #2 comment

What is remove environment variable License_path ??

I do not understand.

I followed all steps, and my license does not work

ICG

I upload two images of the ALMutil just in case they provided information

<?xml version="1.0" encoding="UTF-8"?>