Altair Hyper Works Students Annual licence not yet received.

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

I had ordered the Hyperworks students annual licence on 30th of December 2015. It is 14 January 2016 today and still I have not received the licence. Can I please know when I will receive the licence or is there any other procedure which I have to follow in order to get the licence . Please help me with this issue.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited January 2016

    The license approval process for India requires a few more details from the student, the students are contacted by mail and are asked for a few more details and in some cases documents, 

    Check your junk folder, spam folder etc for any mails from us, 

    Due to the high number of applicants and the different vetting process we do not keep to the 72 hours delivery time in India, please wait patiently and you will be attended to soon. 

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited June 2016

    I too have ordered the student edition license (thrice till now) and have not recieved approval yet

     

    The status is always 'Pending'

     

    Why???  I have already checked my Junk folder and Ethernet ID to make sure everything was alright

    <?xml version="1.0" encoding="UTF-8"?>2016-06-05 19_55_35-My Account _ Altair Store.jpg

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited June 2016

    Hamdaan,

     

    The approval process in India requires more details, Write to edu-support@india.altair.com  with your latest order number to get the approval of the student edition,

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