License error

User: "Altair Forum User"
Altair Employee
Updated by Altair Forum User

Hi,

I have downloaded the software Hyperwork Student Edition and the license file but I got an error  and it says that the file cannot be found even though I have downloaded  and sved the license file in security directory as it should. Here is the error I get when I try to run the software:

ERROR 9161:

An error occurred while checking out a licence

Altair License Manager: License error

 

Feature(s): GlobalZoneEU, HyperWorks, HWFEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2017-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

Feature: FEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2017-edu\security\altair_lic.dat - (Err: 9) Feature not found

 

License Path: C:\Program Files\Altair\2017-edu\security\altair_lic.dat

 

 

I hope you can help me with this issue!

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    User: "Altair Forum User"
    Altair Employee
    OP
    Updated by Altair Forum User

    Got the exact same problem on a student edition. Lets hope for an answer soon:rolleyes:/emoticons/default_rolleyes.gif' title=':rolleyes:' />

    I followed the instructions in the pinned post but did not help.

    User: "QuyNguyenDai"
    Altair Community Member
    Updated by QuyNguyenDai

    The cause is here : 'Feature not found' :)/emoticons/default_smile.png' srcset='/emoticons/smile@2x.png 2x' title=':)' width='20' />

    Please check your license file.

    User: "Altair Forum User"
    Altair Employee
    OP
    Updated by Altair Forum User

    The cause is here : 'Feature not found' :)/emoticons/default_smile.png' srcset='/emoticons/smile@2x.png 2x' title=':)' width='20' />

    Please check your license file.

    I did. but did not help

    User: "Altair Forum User"
    Altair Employee
    OP
    Updated by Altair Forum User

    Hi again. It was solved by moving the .dat file to 'security' folder.

    it should appear like this path (C:\Program Files\Altair\2017-edu\security\altair_lic.dat)

    Thanks.