License error

Hi,

I have downloaded the software Hyperwork Student Edition and the license file but I got an error and it says that the file cannot be found even though I have downloaded and sved the license file in security directory as it should. Here is the error I get when I try to run the software:

ERROR 9161:

An error occurred while checking out a licence

Altair License Manager: License error

Feature(s): GlobalZoneEU, HyperWorks, HWFEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2017-edu\security\altair_lic.dat - (Err: 9) Feature not found

Feature: FEKOGUI

Error Code: 9

Error Description:

[LOCAL] C:\Program Files\Altair\2017-edu\security\altair_lic.dat - (Err: 9) Feature not found

License Path: C:\Program Files\Altair\2017-edu\security\altair_lic.dat

I hope you can help me with this issue!

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Altair Forum User

Got the exact same problem on a student edition. Lets hope for an answer soon/emoticons/default_rolleyes.gif' title=':rolleyes:' />

I followed the instructions in the pinned post but did not help.

QuyNguyenDai

The cause is here : 'Feature not found' /emoticons/default_smile.png' srcset='/emoticons/smile@2x.png 2x' title=':)' width='20' />

Please check your license file.

Altair Forum User

The cause is here : 'Feature not found' /emoticons/default_smile.png' srcset='/emoticons/smile@2x.png 2x' title=':)' width='20' />

Please check your license file.

I did. but did not help

Altair Forum User

Hi again. It was solved by moving the .dat file to 'security' folder.

it should appear like this path (C:\Program Files\Altair\2017-edu\security\altair_lic.dat)

Thanks.