Student license problem: a changing of the personal laptop

Altair Forum User

Hello everybody,

 

I have a problem with my student license,I have changed my laptop so the HostID is different now; I still have some months available for the using of my license.

 

Is it possible to update the license with the new ethernet ID?

 

Thanks in advance.

Regards

Marcello

Rahul_P1

Unfortunately the license file cannot be updated, however if you request for a new license with the new host ID we can provide a new license as a special case. 

Altair Forum User

Thanks for your help and your quick response, I will ask for a new license right now. (same email address 'marce.dellacorte@.......')

 

Best Regards 

Marcello

Rahul_P1

Your license was approved. 

Fady Farouk

I am in the same problem. How do i request for a new license with my new HostID? Thanks in advance.

Fady Farouk

Altair Forum User said:

I am in the same problem. How do i request for a new license with my new HostID? Thanks in advance.

I have requested a new license with the new HostID using the store app. and now awaiting approval. many thanks

Rahul_P1

your license was approved 

 

Altair Forum User

I have the same Problem. I have requested a new license with the new Host-ID on the 03/04/2016 by the altair store, but it is pending. Can you please approve my license? Thanks a lot!

Altair Forum User

Hi Marco,

 

Can you share the order ID for the license you have applied for?

Altair Forum User

Yes of course. Hier is the Order Information - Order #32599. 

Rahul_P1

Your order was approved, 

Altair Forum User

Thank you very much! /emoticons/default_smile.png' srcset='/emoticons/smile@2x.png 2x' title=':)' width='20'>

Altair Forum User

Dear Sir,

I have the same problem, I have requested a new license just now at Altair store.

The order Number is 51832, appreciate that if you could approval my request.

 

Thanks.

Rahul_P1

Your order 51832 was approved and delivered, thanks. 

Altair Forum User

Dear Sir,

 

I recently re-ordered HyperWorks Student (order no. 52188), because I previously downloaded it on a Linux OS based machine, which I later realized is not supported.

Furthermore, the ethernet host ID I used in the new order is associated with wireless LAN, since my ethernet adapter on the new machine is not functional. The host ID generator only gave '0000000000E0'.

Will this work alright? If yes, could you please approve the order? And if not, could you please provide me with a solution?

Rahul_P1

zubin,

your order was approved and delivered,

place the license (downloaded from the store > student edition downloads section) into your security folder, rename it to altair_lic.dat and check,

see the basic troubleshooting post in the forum for any help,

Altair Forum User

Dear Sir,

 

i have the same problem after changing my laptop. Is it possible to update my license?

 

Order Number: 51887

 

Thanks in advance.

 

Best regards

 

Tobi

Rahul_P1

Please request for a new license here

http://studentedition.altair.com/

Altair Forum User

thank you

Altair Forum User

same problem I've update the license with the new ethernet ID, hope can be approved, Thanks in advance !

 

 

 

 

Altair Forum User

Hello,

after some troubles with my network adapter I assembled a new one at my laptop. For this reason my Ethernet HostID changed. That´s why I need a new license  for my HyperWorks Student Edition. I tried to do a requested for a new license but I have no idea what I have to insert at the field 'Account'.

Can you help me?

Rahul_P1

You need to request for the student edition here - http://studentedition.altair.com/ 

there is no field for account here,

Altair Forum User

I have a similar issue. When registering today I did not realize that the MAC address was needed, so that I accidentally used my DHCP IP address to generate my license. Do I have to register again with my MAC address or is there another option?

 

Thank you in advance for your support.

Rahul_P1

You have to register again and enter the correct ID, 

Altair Forum User

Sir I have changed the PC can u provide me with the new license file

Sanjay Nainani_20973

Altair Forum User said:

Unfortunately the license file cannot be updated, however if you request for a new license with the new host ID we can provide a new license as a special case. 

 

Please request a new license  http://studentedition.altair.com/ 

 

Thank you

Altair Forum User

Hello I have had lots of problem and have not been able to open the Inspire with the computer I registered. I have applied for a new license from another computer can I get it approved? 

Sanjay Nainani_20973

Hello,

 

If you have requested for one, please wait it will surely be approved.

 

Thankyou

Altair Forum User

Hello, I've changed my laptop, so now I get the error 9. I have already requested a new license here, http://studentedition.altair.com/ , but I get no answer. Is there something I'm doing wrong??

Altair Forum User

Dear everybody,

 

I have changed my laptop so the HostID is different now.

Is it possible to update the license with the new ethernet ID?

Thanks in advance.

Regards

 

Luca

Rahul_P1

Luca,

 

In special cases like this you can request for another license with the correct ethernet ID and you must then use the new license file.