I no longer have access to the computer on which I originally activated Thea Render. How can I deact

Säppel94
Säppel94 Altair Community Member
edited March 24 in Community Q&A

Dear Support Team,

I no longer have access to my previous computer where I had activated my Thea Render license using a student account. After reinstalling my system on a new device, I realized that I had not deactivated the license beforehand.

Could you please assist me in deactivating the license on the old machine and reactivating it on my current system?

Thank you in advance for your support.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI @

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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