Activating student license in new laptop (no access to old laptop)

Laumel
Laumel Altair Community Member
in Community Q&A

I'm trying to install hypermesh, however it won't let me activate my license since it was used before in another machine.

Previously, I had installed software using my student license in an old laptop that broke down recently and won't turn on anymore. I have no access to it now, so I can't deactivate the license using the old machine.

Can someone help me in deactivating the license in my old machine?

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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