Problem transferring Altair license to another computer

g_ssanchez
g_ssanchez New Altair Community Member
in Community Q&A

Hi, I have an Altair student license, but the computer where I had it installed stopped working. Now I want to activate it on another computer, but I don't know how to do it.

I have seen that other users have had their previous license deactivated so that they can reactivate it on the new computer with the same key. Could you help me with this?

Thanks in advance.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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