GlobalZoneEU Not Found License error when opening SimSolid

EasilyTom

Hi,

Recently our student team's license has been causing an error upon trying to open SimSolid (v2024 and v2025). This is affecting us on both devices with pre-existing (and previously working) installs, and fresh installs which leads me to assume it's unlikely to be a device setup error. To the best of my knowledge, our license should still be in date and active. A screenshot of the error message is attached, any help resolving it would be much appreciated.

Thanks in advance.

Rahul_P1

We made a change to your group in your university account in Altair one, do you still see issues ?