License error

Hyeonho_Jeon77
Hyeonho_Jeon77 New Altair Community Member
in Community Q&A

ERROR : License Error : License Error -39 : Unable to check out 21000 EDEMGUI license(s)

ERROR : License Error : Altair License Manager: License error
Feature(s): GlobalZoneAP, HyperWorks, HWEDEMGUI
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server
Altair Managed Licensing: License error
Feature: EDEMGUI
Error Code: -39
Error Description:
[LicID 113735] AU Enterprise Suite - (Err: -39) While checking out feature "GlobalZoneAP": Requested version number is greater than version number in license (Version found in license is: 24.0)

ERROR : License Problem : Altair License Manager: License error
Feature(s): GlobalZoneAP, HyperWorks, HWEDEMGUI
Error Code: 15
Error Description:
[NETWORK] 6200@localhost - (Err: 15) Unable to connect to license server
Altair Managed Licensing: License error
Feature: EDEMGUI
Error Code: -39
Error Description:
[LicID 113735] AU Enterprise Suite - (Err: -39) While checking out feature "GlobalZoneAP": Requested version number is greater than version number in license (Version found in license is: 24.0)
Please consult documentation, or contact Altair Support for more information.

These are shown to my PC. I have 90 unit for altair license, but EDEM doesnt operated on my PC.

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Answers

  • Stephen Cole
    Stephen Cole
    Altair Employee

    HI,

    It looks like you need an updated license "Requested version number is greater than version number in license", if you contact your account manager they can help you with this.

    Regards

    Stephen

  • PrasadAvilala
    PrasadAvilala
    Altair Employee

    Hi Hyeonho,

    the license file supports until version of 2024 and if you try to access later version such as v2025, you cannot be able to access until you get the license file of v2025.

    Please confirm what is the license file version you have and which version are you trying to access

    Thanks,

    Prasad A

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