Hyperworks v14 student license error

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hello, I get the following error when I try to run the hyperworks software. I have placed the license file in the required file directory. However, I still get the error even though it is there.

 

Altair License Manager: License error

Feature: GlobalZoneAM
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/14.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

Feature: HyperMesh
Error Code: 9
Error Description:
[LOCAL] C:/Program Files/Altair/14.0-edu/security/altair_lic.dat - (Err: 9) Feature not found

License Path: C:/Program Files/Altair/14.0-edu/security/altair_lic.dat


 

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited October 2016

    Hi Warren,

     

    Can you check whether the Ethernet ID of your machine matches with the Ethernet ID used for license?

     

    If both Ethernet IDs are same, Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    Also, have a look at below post:

     

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited November 2016

    No, they don't match. So I copied my ethernet ID and paste it over the other one and it still doesn't work.

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited November 2016

    Hi Warren,

     

    Copying and pasting Ethernet ID to license file doesn't help. 

    You need to apply for a new license using the correct Ethernet ID.

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