License Deactivation and Reactivation

Anna_Niezwaag
Anna_Niezwaag Altair Community Member
edited March 18 in Community Q&A

I had to do a factory reset on my computer. I did not deactivate my Altair Inspire (Student Bundle) license before this. Now when I try to download Inspire and put in my license number it says "Error Activating License: This license was already activated using different HostIDs." Is there a way to reset my license number on my account so I am able to login and/or remotely deactivate my license first used so I can use it again. I have contacted Altair Tech Support via email and phone and have gotten no reply.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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