Need Help Deactivating License from Old Device

Hieu
Hieu Altair Community Member
in Community Q&A

I got a new device for studying and reinstalled the necessary programs, but the license key shows as already in use on my old device, which I no longer have. How can I deactivate it? Thanks!

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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