How to deactivate licence without access to old pc

KacperMrowczynski
KacperMrowczynski Altair Community Member
in Community Q&A

Recently i've changed motherboard and CPU in my pc. Also Windows was reinstalled, but i forgot to deactivate my licence. Now i need to install HyperMesh but I cant, because the licence code is already in use.

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

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