I changed my computer and now cant actived my student license

Vicente01
Vicente01 Altair Community Member
in Community Q&A

Recently, I changed my computer and didn't deactivated my license edition in that computer. Now im trying to use PSIM on my new computer and when I try to activate a box with a message says: Error activating license: This license was already activated using different HostIDs.
The problem is that i dont have access to my old computer and I don't know if I can deactivated remotly. Could someone help me?

Tagged:

Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee

    HI,

    Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

    Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

    You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

    https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Categories