I changed my computer and now cant actived my student license

Vicente01 · 2025-02-14T17:58:18+00:00

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Recently, I changed my computer and didn't deactivated my license edition in that computer. Now im trying to use PSIM on my new computer and when I try to activate a box with a message says: Error activating license: This license was already activated using different HostIDs.
The problem is that i dont have access to my old computer and I don't know if I can deactivated remotly. Could someone help me?

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Rahul_P1

HI,

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down and is only allowed a few times per user.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per –

https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

jonapree

Hi, I'm having a similar issue. I just changed my device, and the license is somehow not working for the new device. Can I get it removed from the previous device and activated here?

Ankita_v

Hi @jonapree

Your previous license key activation is now deactivated in Altair one, you can now reactivate the student license with the same license key.

Deactivation and reactivation feature is only if a computer breaks down or reformatted and is only allowed a few times per user preprogrammed into the system.

You can deactivate the license from one machine and reactivate in another by yourself if you have access to both machines as per – https://community.altair.com/discussion/34280/altair-student-edition-deactivate-from-one-computer-to-activate-in-another-in-the-rare-case-a-computer-is-lost-or-malfunctional#latest

Thanks!

jonapree

Hi Ankita_v,

The PSIM in my new PC suddenly encountered an issue with the license. It worked fine for the past few days. I have been unable to reactivate it.

jonapree

Oh it has started to work once I delete the existing license fill and redo everything. Thanks.