Erroe Code 9/code6

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hello , 

 

I install the Altair HM217.1 on Wind 10 Workstation .

 

I chose a local licensing , 

then I create a variable as below.

 

1601293447_Capture29.PNG.14236fca9351d294e77fd5880f973a8b.PNG

 

My Altair admin tool find the licence file.

 

Capture28.PNG.9c5f8e767cb00c216576f2f328ed69c7.PNG

 

 

But I have this message 

 

Capture23.PNG.6efae89cc5f1305df91626119788982f.PNG

 

what is your feedback about this message ?

 

Thanks in advance.

 

 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited June 2018

    You can delete the environment variable and just place the file in the security folder, once done 

    Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

             

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    <?xml version="1.0" encoding="UTF-8"?>123.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

     

     

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