HyperWorks 13 License Issue

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

Hi,

 

I've just downloaded HyperWorks 13 Student Edition and it doesn't work due to license issues. The error is this one.

  

 Altair License Manager: License error  Feature: GlobalZoneEU  Error Code: 9  Error Description:  [LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found   Feature: HyperMesh  Error Code: 9  Error Description:  [LOCAL] C:/Program Files/Altair/13.0-edu/security/altair_lic.dat - (Err: 9) Feature not found  License Path: C:/Program Files/Altair/13.0-edu/security/altair_lic.dat'

 

I'm currently using Windows 8. I think one of the possible issues that the program used to get my Ethernet ID returns that it is '000000000000' which is really suspicious.

 

How to fix it ? 

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Answers

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2016

    I see that you have entered a series of zeroes as the Ethernet ID, although this may have been the result from the mac id tool, it is not the right ID of your machine.

     

    The Ethernet ID is the id of your machine is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Please check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu

     

    The listed Host ID should be used to generate the license file,

     

    You can also find it by running ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

    cid:image003.png@01CF0B7F.86CDCC60

     

    Regards

     

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited April 2016

    Hello,

     

    This program's output only show's host ID for my hard disk and my virtual ethernet adapters (I think it's from VMWare). It does now show any information about my WLAN adapter neither my Ethernet adapter (which I don't use).

     

    How proceed ?

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited April 2016

    make sure your ethernet adapter is enabled, you will find instructions from your laptop manufacturer support or the OS support on how to do that. 

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited April 2016

    My Ethernet adapter is enabled. Even using internet by cable,  almutil -hostid doesn't show a host ID for the adapter. 

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 2016

    You can also find it by running ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

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